Shipping Policy - Silverybrand

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Silverybrand

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We work with different artists and manufacturers worldwide. This is the reason for the delivery times for different products. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

Shipping carrier: USPS, DHL, EMS, YunExpres, Local Post...

Orders are processed when the payment is accepted.

SHIPPING & HANDLING

To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and these following time periods:

Production time:

The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.

In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.

Note:In peak season, your parcel may arrive late than expected delivery. We're so sorry for this inconvenience and hope that you can understand for us.

ESTIMATED DELIVERY TIME ( Starting from when the order is confirmed )

United States: 6 – 25 days

European Union + United Kingdom : 12 – 30 days

Australia +  Canada: 14– 30 days

Rest of World:  15 – 30 days

    When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.

    ORDER TRACKING

    You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

    Please visit the Track Your Order page https://silverybrand.aftership.com/ – You can track your package’s delivery progress at any time from this area.

    If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

    If it is over your estimated arrival date, please contact us, and we can take care of this for you.

    INCORRECT ADDRESS

    Make sure you provide the correct address at checkout because:

    • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
    • We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)

    If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

    Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering silverybrand.com and if you have any questions, please don't hesitate to contact us via: support@silverybrand.com